Welcome to Doncaster Mind

Doncaster Mind offers a variety of services to the local community, both from our centre on Netherhall Road and a second premises in Mexborough.

We are a local mental health organisation, affiliated to national Mind, with the following aims and objectives:

Mission Statement, Values and Aims

Mission Statement

Our vision is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect.

Doncaster Mind works with people with experience of mental distress to achieve and maintain a more fulfilling life,  and to play a full and equal part in society.

Values

Participation, Respect, Independence, Diversity, Empowerment

Aims

Doncaster Mind aims to develop and continue to provide the best services possible which reflect the needs and diversity of people with experience of mental distress.

Doncaster Mind aims to fight stigma and discrimination against people who experience mental distress and seeks to achieve justice, equal rights and inclusion for all in society.

Doncaster Mind aims to help people to achieve their goals and ambitions by providing information, support and encouragement to our service users.

Doncaster Mind aims to achieve equal civil and legal rights (and influence policy makers) by educating, campaigning and setting an example.

Quality in all we do

Doncaster Mind is committed to achieving high quality in the provision of services for people with mental health needs, and at all levels within the organisation.

Doncaster Mind works within Quality Management in Mind, the Mind quality assurance system, and other appropriate Quality Standards and strives to use these systems to ensure continuous improvement.

Comments and Complaints

Doncaster Mind welcomes feedback on our services, whether it's to tell us how helpful we have been or to inform us that you weren't happy with the service you received. We want to make it easy for you to tell us what you think, even if you don't want to make a complaint, so we have two easy ways for you to do this.

'How Do We Do'

In all Doncaster Mind buildings we have forms available – along with 'post boxes' for you to tell us what you think of our service. One side of the form is for what went well and the other side for what wasn't so helpful. There is also room for your ideas on how we can improve our services. You can indicate on the form whether you want a response or whether you just want to let us know what you think.

Complaints Procedure

If you do want to make your concerns more formal, copies of our Complaints Policy and Procedure are available in all of our buildings and through our website. The procedure includes making a complaint informally and how to take your concerns through a more formal process. Staff and volunteers are always ready to help you through the process and you don't need to make your complaint in writing in the early stages.

Recovery

Doncaster Mind is committed to working within the principles of 'Recovery' which recognises that people with a diagnosis of mental illness can attain a satisfying and meaningful life.

Doncaster Mind aims to promote positive mental health and assist recovery by offering a range of services which help people on their journey to recovery.