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Our Services

Doncaster Mind HIU Service

A Crisis Alternatives Alliance Commissioned Service 

Doncaster Mind HIU service is a service commissioned by the ICB (Integrated Care Board) in collaboration with organisations across Doncaster. It provides coaching support to people who access emergency services more frequently than is typically expected -  those who access A&E, NHS 111, GP and crisis services for  immediate mental health support and wellbeing needs. 


How we work  

The HIU (high intensity use service) works with individuals who show a reliance on emergency services. Our team takes a coaching approach to support so individuals can learn self-help and regulating strategies and connect with community based services to support individuals .  

We identify and access a plan of care tailored to individual needs. This may include thinking about:

  • Ways to manage mental health
  • Thinking about physical health and wellbeing needs
  • Reflecting on living skills
  • Understanding the importance of friends & community 
  • Time management
  • Exploring the importance of relationships
  • Working to combat addictive behaviour
  • Reflecting on home life
  • Exploring  identity and self esteem
  • Nurturing trust and hope in the future

We have a named person who takes the lead with each of our clients - delivering person centred coaching and support which results in increased quality of life for the individual and decreases or prevents the need to rely on emergency services.  

Please Note 

The HIU service only works with individuals identified by DRI A&E as needing support due to the number of attendances registered at any given time.   

Upcoming events



28th November 2023 - 27th March 2024, 12:00

Seasonal Support

We know this time of year can be tough for everyone, with the cold winter weather, early dark nights, and cost of living that many people are facing. To support our community through the winter, we along with three other partner organisations in Doncaster will be providing pop up shops across Doncaster where our staff will be able to provide advice and guidance. Read more

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Latest news

Active peer support

Posted: 8th December 2023

Move for Your Mind

Live in north Doncaster and want to move more for your mental health? Click to read more about how you can make that happen! Read more

Katie Ellis

Posted: 1st December 2023

Katie on her placement at Doncaster Mind

I particularly enjoyed being part of the waiting room service and I am thankful for being given the opportunity to have my own clients. Although I was given the freedom to have my own clients, the team monitored me perfectly by regularly checking how things were going, offering support and checking if there was anything they could do to better my experience but most importantly benefit the client. Read more

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